ExD SHARED SERVICES CENTER

ExD_SSC_high_level_delivery_modelThe Shared Services Center (SSC) at ExD provides technical and functional support to our clients. We employ a wide range of subject matter and techno functional resources to provide maximum value for money for customers in the area of Oracle ERP, SAP, MS SQL Server, Salesforce.com development / administration / post implementation support.
In order to provide uninterrupted support to our local and international clients through the SSC, multiple levels of connectivity, power, physical and information security systems have been developed. This ensures secure and repeatable service from ExD.

  • Consultants named to the project/client and physically segregated so the information security is maintained at all times.
  • Multiple escalation levels and project monitoring by ExD management and Customer.
  • The following ERP Services are available through Shared Services Center:
    • Configuration, Data Porting and Report Building for
    • Financials
    • Purchasing
    • Inventory
    • Manufacturing
    • Order Management
    • Business Intelligence
    • HRMS
    • Payroll
  • Off Site End User Post Implementation Support
  • Database Performance Tuning, Data patching and Patch Application

Our Shared Services center can be contacted using:

  • Call Center
  • Email
  • ExD's Support Portal (http://support.exdnow.com) - Online trouble ticketing system for our clients and support team.