Revolutionizing Utility Billing & Predictive Analytics with AI: How ExD Transformed EVgo’s Operations

As the demand for electric vehicle (EV) infrastructure grows in response to global warming and the urgent need for sustainable alternatives, businesses operating in this space require efficient, scalable, and intelligent software solutions. EVgo, one of the leading EV fast-charging networks, faced challenges in managing complex billing structures, automating manual processes, and leveraging AI-driven insights for strategic decision-making.

To address these challenges, Excellence Delivered (ExD) partnered with EVgo to develop and deploy a suite of AI-powered software applications. Built on Python Django, these applications introduced predictive analytics, automated billing verification, and streamlined financial calculations, revolutionizing EVgo’s operational efficiency.

Challenges in Utility Billing & Business Insights

EVgo operates hundreds of charging stations across the U.S., requiring a robust system to manage utility bills, financial forecasting, and performance insights. However, several inefficiencies made this process cumbersome:

• Billing Verification Complexities: Ensuring accuracy in electricity bills across multiple charging sites required extensive manual effort & time.
• Manual, Spreadsheet-Based Workflows: Existing business processes relied heavily on Excel, limiting automation and efficiency.
• Scattered Financial Data: Capex (Capital Expenditure) estimation, reimbursements, and financial forecasting were time-consuming and lacked AI-driven insights.
• Limited Predictive Capabilities: Monthly and yearly insights were generated manually, delaying data-driven decision-making.

ExD developed three advanced software applications:

1. Bertie Application
2. Capex Estimator Tool
3. Bill Check Engine

to automate billing verification, streamline financial calculations, and integrate AI-driven predictive analytics into EVgo’s operations.

AI-Powered Solutions Developed by ExD

ExD leveraged Python Django as the core framework, combining it with machine learning, AI-driven predictive analytics, and financial modeling to create a robust, scalable solution.

1. Bertie Application

🔹 Objective: To replace EVgo’s manual, spreadsheet-based processes with a fully automated business management platform.

🔹 How It Works:

• Automates EVgo’s financial workflows, including payments, rent, reimbursements, and grants.
• Uses AI to generate Monthly and Yearly Insights Reports, providing predictive analytics on business performance.
• Improves data processing and forecasting through ML-powered trend analysis.

🔹 Impact:
– Increased operational efficiency by automating manual tasks.
– Provided real-time, AI-powered business insights, reducing reliance on spreadsheets.
– Enhanced decision-making for financial planning, resource allocation, and strategic growth by predicting trends and identifying key performance drivers.

2. Capex Estimator Tool 

🔹 Objective: To calculate Capital Expenditure (Capex) for EVgo’s sites and integrate the results into the Bertie Application.

🔹 How It Works:

• Uses AI models to analyze site configurations, equipment details, rental agreements, and grant funding.
• Generates CapEx estimates, allowing EVgo to plan financial investments more accurately.
• Seamlessly integrates with Bertie to consolidate financial forecasts.

🔹 Impact:
– Provided AI-driven financial projections to optimize CapEx planning.
– Improved financial transparency, enabling better investment decisions.

3. Bill Check Engine Application 

🔹 Objective: To automate EVgo’s bill verification process using AI-powered recalculations.

🔹 How It Works:

• Pulls real-time electricity billing data from a third-party Utility Bill Management platform.
• Sends a request to Genability API, a third-party rates database, to recalculate the bill amount based on EVgo’s inputs.
• Identifies discrepancies between actual billed amounts and recalculated values, ensuring billing accuracy.

🔹 Impact:
– Eliminated manual bill verification, saving hundreds of work hours per month.
– Ensured 100% accuracy in monthly electricity billing across EVgo’s charging sites.

ExD’s AI-Driven Approach for Predictive Analytics 

To enhance EVgo’s business intelligence, ExD implemented AI-based predictive analytics in all three applications.

Key AI Technologies & Frameworks Used

• Python Django: Core development framework for building scalable applications.
• NumPy & Pandas: For advanced numerical computing and data analysis.
• MySQL Database: Open-source database used for structured data storage.
• Machine Learning Models: Used to analyze site configurations, historical financial data, and market trends.
  

Impact & Results

By integrating AI-driven automation into EVgo’s billing, financial management, and predictive analytics, ExD successfully delivered a highly scalable, intelligent, and efficient business solution.

• Enhanced Forecasting Accuracy: Predictive analytics improved monthly & yearly financial forecasts by 35%.
• Operational Efficiency: Reduced manual workload by 50%, allowing teams to focus on strategic initiatives.
• Cost Savings: Eliminated billing discrepancies, preventing financial losses due to incorrect utility charges.

Conclusion 

By leveraging ExD’s AI-driven expertise, EVgo has successfully transformed its billing verification, financial forecasting, and business intelligence processes. The AI-powered solutions—Bill Check Engine, Bertie Application, and Capex Estimator Tool—have streamlined operations, enhanced decision-making, and introduced predictive analytics for strategic planning.

As AI technology continues to evolve, ExD remains at the forefront of innovation, helping organizations like EVgo automate complex workflows, optimize cost management, and drive operational efficiency. This AI-powered transformation sets a new benchmark for digital automation in the EV industry, ensuring smarter, data-driven business processes for sustainable growth.

With a proven track record in enterprise transformation, Excellence Delivered (ExD) stands out as a trusted SAP Platinum Partner, known for delivering robust ERP solutions across industries. Our dual strength in SAP and AI allows us to bridge operational intelligence with advanced automation, enabling clients like EVgo to scale with precision and agility. Whether it’s optimizing financial workflows or deploying intelligent business platforms, ExD continues to lead the way in building future-ready digital ecosystems.